Yes, all returns are accepted within 14 days after receiving the item. All products should be returned in original package and return delivery costs paid by the returner. Proof of original delivery and proof of postage should then be emailed to firstname.lastname@example.org in order to obtain the refund.
My item arrived damaged. Can I return it?
Damaged items can be exchanged. Please email email@example.com to get a new item or refund.
Can I return an item and change it to a different one?
Provided that the returned item is in a perfect condition, and the products cost match, exchanges are possible. Please email firstname.lastname@example.org for further instructions.
How long does it take to refund?
Refunds may take up to 14 working days, depending on the system you used to pay with.
Your order may be subject to import duties and taxes once the shipment reaches your country. Tax fees may vary depending on the country the order is shipped to. Each country/state has its own threshold after which the tax will be applied. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Note, in rare occasions custom agents may delay delivery of some packages.
I bought something and didn’t get an email from you.
If you have not received any emails from us confirming your purchase, do let us know immediately via email email@example.com or our contact form with your full name and shipping address. We will sort this out ASAP.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
I am unable to view your email content.
If you are unable to view our email properly, do get in touch and we will resend you the email.
How Can I Contact You?
Please email us at firstname.lastname@example.org and allow us 24 hours to answer you since we operate globally.